SHIPPING & RETURNS
SHIPPING POLICY
DOMESTIC SHIPPING
Enjoy FREE Standard Delivery for all orders over AUD$149.
All orders under $149, will incur a flat rate of $15 for Standard Shipping and $20 for Express Shipping.
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Please allow appromixately 2 business days for your order to be dispatched.
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Hats On Us use Australia Post eParcel service which enables tracking of your delivery. You will receive a tracking email from Australia Post upon dispatch.
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Standard Shipping will typically arrive within 5-7 business days from the date of dispatch.
Express Shipping will typically arrive within 1-4 business days.
Please bear in mind that we are only provided with an estimated delivery date directly from Australia Post and we cannot be held reliable for any delays due to unforeseen circumstances.
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INTERNATIONAL SHIPPING
We are currently shipping to New Zealand ONLY.
All orders to New Zealand will incur a flat rate of $20.
Please allow approximately 2 business days for your order to be dispatched.
Estimated delivery time is 5-10 business from Date of Dispatch.
Please bear in mind that we are only provided with an estimated delivery date directly from Australia Post and we cannot be held reliable for any delays due to unforeseen circumstances.
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All prices are shown in Australian dollars (AUD).
All hats and other associated products are dispatched in purpose-built cardboard cartons with internal supports.
To protect our customers' parcel(s) from being mishandled, misused, or become lost, all customer good(s) are insured. The insurance cost is included in the cost of postage
RETURN & EXCHANGE POLICY
At HATS ON US, we are committed to offering you a pleasant online shopping experience. If you have changed your mind on a purchase, we will happily return/exchange any item you are not satisfied with in accordance with the Terms & Conditions of our Returns Policy as follows:
- Any item returned must be unworn, unblemished, and in its original condition of purchase, with all labels / tags attached.
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- The return is made within 30days of purchase
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- Tax Invoice must be provided as a proof of purchase
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- Customers are responsible for shipping costs of Returns unless the return is the result of item/shipping error on our part. Shipping and Handling fees are not refundable under all other circumstances.
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- The return or exchange of any item purchased from an in-store is only possible at the same store of its original purchase. Online purchases CAN NOT be exchanged nor refunded in-store.
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- For returns and exchanges regarding online purchases:
o Please contact us via email, hatsonus.aus@gmail.com or call 0403 135 651 with your order number. If the item(s) is assessed to be faulty, we will issue a return shipping label. In any other cases, customers are responsible for the cost of postage on all returns.
When returning an item, please ensure that it is packed safely and securely using its original packaging (or equivalent quality). HATS ON US cannot be held responsible for any damage caused during third-party shipping.
To expedite approval of your Return, please ensure all above conditions are met. We are unable to offer refunds wherever policy conditions are breached.
All approved Returns will be refunded via the original payment method used for purchase.
Refunds will typically be processed within two working days of receiving the returned item at the above address. Please make all necessary allowances for the funds to show in your nominated financial institution’s account.
If you wish to discuss any matter in person relating to Refunds or Exchanges, please e-mail hatsonus.aus@gmail.com or call 0403 135 651.